Telecare Operator (Flexi Shift 24hrs)

About us

The Mole Valley Life Monitoring and Response Centre is a busy Monitoring Centre answering and responding promptly and efficiently to incoming Telecare, Emergency and Alarm calls and we provide a Lone Worker service and an Out of Hours service for a number or clients.

Our friendly Operators are committed to the work of the Community Support Services/Telecare department, working as team players within a busy environment.

Our staff require a positive understanding of the needs and circumstances of elderly, disabled and vulnerable people and this will be a pre-requisite of the job.

About the role and team

Staff will be required to work a shift system that will include day only shifts, which will include weekends and bank holidays

The training period will be 2 – 3 week 5 days per week training programme.

Shifts will be 6/8/12 hours on a 6 week rolling rota for 24 hours each week.

About you
Able to work a variety of shifts incorporating a 24 hour rota

Experience in a role requiring provision of a high standard of customer service to the public

Proven administrative ability in Microsoft and Outlook (Assessment to be undertaken)

Ability to work on own initiative with minimum supervision and to work effectively under pressure

A good team worker with a flexible and adaptable attitude towards getting things done

Ability to confidently perform duties calmly in emergency situations

To have a caring and considerate attitude with a Commitment to service and performance improvement

Demonstrates commitment to equality and diversity in both the delivery of the function and in relationship with colleagues

Demonstrate ability to work effectively within a community alarm/Telecare environment, which includes calls handling and database management

Able to multi-task efficiently and time manage effectively

Demonstrate computer literacy, accuracy and attention to detail

Excellent telephone and communication skills with clear telephone voice

Good communication skills, both written and oral

Ability to read, understand and apply operational procedures consistently

Demonstrate ability to deliver a high level of customer care

Ability to adapt quickly to new technology in a rapidly changing environment

For You

Further info

For an informal chat about the role, please contact Adam Stewart on 01372 204500.

Alternatively you can contact HR at

Closing date for applicants: Midday 27 February 2020
Interview dates: TBC
DBS check required: yes

MVDC is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

How to apply
Click Apply Now, submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

Working hours
24 hours per week, on a day time shift rota, including weekends and bank holidays
Type of employment
Part-time 24 Hours
Basic salary
£14,684-£16,320 (pro rata amount for 24 hours)
Job reference
Job Location
Leatherhead, Surrey
Date posted
February 12, 2020
Closing Date
February 27, 2020
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Position: Telecare Operator (Flexi Shift 24hrs)

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