Team Leader
About the role

Mole Valley District Council has an excellent opportunity for an experienced Team Leader who enjoys working at weekends, on a shift pattern with late and early starts, to allow for rest days during the week. With the occasional need for night shift cover as per the on call rota, you will work alongside the Monitoring and Response Operations Manager and Team Leader colleagues to provide day to day operational management to meet and improve Key Performance Indicators (KPIs). Delivering support and day to day leadership for the Telecare Operators, including call handling, staff training for new operators and assisting with the delivery of ongoing refresher training, ensuring day to day operational management.

The role requires the post holder to work five days a week with a rolling weekend pattern as below:

Week 1 – Sunday

Week 2 – Saturday

Week 3 – Saturday and Sunday

  • You will be responsible for ensuring that you follow operations, Microsoft and ICT systems for managing people, to support co-ordination of the daily activities associated with all services being delivered through Mole Valley Life such as:
  • OOH’s call handling contracts
  • TECS/community alarm call handling
  • Lone Worker

Whilst offering the best possible services for customers.

The post is based in Leatherhead, although there may be limited travel in Surrey, The Council offers excellent conditions of service and a friendly working environment

This role requires a DBS check.

About you

You will be an experienced team leader and have:

• An interest in helping the community
• Collaborative ethos
• Organisational skills
• Communication skills
• Competent in all Microsoft systems
• Crisis Management
• Problem solver
• Strategic planner
• Flexibility
• Experience having worked with older persons in the community
• Experience having worked with the voluntary and faith sector
• A responsible and caring attitude

For you

We want you to be the best you can be. Therefore, we promise to support you with our annual Performance and Development Review and identify training and career development opportunities.

We offer
• 23 days holiday a year (from April 2019) plus a further allocated day at Christmas rising to 28 days after 5 years’
• Scheme to purchase additional annual leave and eligibility for potential additional days through the flexi-time scheme providing the ability to take additional days off when the business allows
• Substantial employers contribution into the local government pension scheme
• Free parking
• Remote and flexible working. Laptops will be provided for all employees enabling remote working by arrangement with the manager based on the needs of the service.
• Wellbeing package including:
o Cycle Scheme
o Free eye tests
o Employee Assistance Programme (EAP)
o Yearly flu jab
o Discounts at local shops and businesses, films and shows at Dorking Halls and at the café
o Ability to participate in targeted activities during regular ‘Wellbeing Weeks’
• Located opposite Dorking Sports Centre which offers a 6 lane 25m swimming pool, sports hall, gym, aerobics studio and café

Further info

If you have the desired skills for this role and would like any further information please contact the Operations Manager, Lorraine Tellis at call 01372 204514. Alternatively, you can contact HR at

Closing date for applicants: February 27 2019 – 12pm
Interview date: Wednesday 6 March 2019

Monitoring Response Team Leader – inc weekend working 21.01.2019


Apply now

Position: Team Leader

Thank you for submitting your application. We will contact you shortly!

Employment Type
Full time - 37hrs per week including weekend working
Basic salary
Job Location
Job reference
Date posted
February 6, 2019
Closing Date
February 27, 2019
Apply Now