The Customer Services Unit (CSU)’s main purpose is to act as the first point of contact for MVDC at Pippbrook reception, the HelpShop in Leatherhead, and when telephoning the main contact number for the Council, 01306 885001. The team is responsible for delivering high levels of customer care and resolving the majority of enquiries at the first point of contact.
The CSU also has responsibility for managing the authority’s formal complaint handling process, processing Subject Access Requests and for handling all Freedom Of Information (FOI) requests within the statutory timeframe of 20 working days. The Customer Care Manager also leads on the delivery of the Council’s Customer Care Programme including the development and delivery of the Customer Services Strategy 2019-24.
A work experience placement in CSU would provide you with an opportunity to learn what working in a call centre environment entails and give you an insight into all areas of the Council and what our customers expect from us.
You will need excellent communication skills and be comfortable with telephone and email communication, as well as an interest in local government, to work well in this team.