Customer Services Advisor (Part-time)

About us

About the role

Working as part of our friendly and supportive Customer Services team, you will be providing frontline customer service delivery over the phone and in person. You will also handle enquiries received via email and our online forms.

Working in customer services, you will find that no two days are the same. It is a busy environment where working under pressure is the norm. You will build your knowledge and experience to enable you to deal with a wide range of customer enquiries, resolving the vast majority at the first point of contact. In the customer services team we pride ourselves on the quality of the customer care we deliver whilst meeting customer demand. To do this we work closely with services across the Council. Consequently, not only will you learn how to deliver great customer care, you will also learn more about the wide range of services Mole Valley District Council offers to its residents, businesses and visitors.

About you
You need to be committed to delivering great customer service and be a confident team player.

You will possess excellent communication skills and have experience of taking responsibility for issues and seeing them through to conclusion.

You will be providing information on a wide range of Council business and as such should be prepared to learn a great deal about the different service areas within the Council.

The role can be busy and demanding and you will need to be prepared to handle high volumes of telephone calls and personal visits professionally and courteously.

The ability to remain calm when under pressure is key as you must be able to manage difficult conversations and conflict with members of the public over the telephone and in person.

You will be required to use our Customer Relationship Management system (CRM) to record and update all customer enquires (training will be provided) and be a competent user of Microsoft Office.

You should also have a flexible approach to your working hours, days and location.

You will need at least one A Level grade A* – C, BTEC grade Distinction* – Pass, or equivalent and a minimum of five GCSE’s grade 4-9 / A to C, or equivalent including Maths and English to apply.

For You

Further info
You will be required to attend an evening team meeting (5 – 7pm) once a month for which time off in lieu will be given.

1 hour lunch break

15 mins paid tea/coffee break am and pm

For an informal chat about the role, please contact Simon Gibbs on 01306 879277. Alternatively you can contact HR at

Closing date for applicants: 10am on 3 March 2020
Interview dates: 9, 12 or 13 March 2020

MVDC is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.

How to apply
Click Apply Now or email our careers inbox submit your CV along with a supporting statement, to let us know how you meet the required skills and experience of the job description and person specification.

Working hours
30 hours a week Tuesday to Friday start time 8.15am to 5pm.
Basic salary
Pro rata for 30 hours £17,859-£19, 848 (FTE £22,047 - £24,480 per annum)
Job reference
Job Location
Pippbrook, Dorking
Closing Date
March 3, 2020
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Position: Customer Services Advisor (Part-time)

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